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Within Canada, our collars and bandanas ship for free, and our leashes ship for $10. Purchases over $35USD ship for free to the United States and for $10 for less. There is a $15 shipping fee for other international orders.
Our shop accepts all major forms of credit cards.
In store, we use Square where we can accept Debit Tap, NFC payments, and all major credit cards.
In store, we use Square where we can accept Debit Tap, NFC payments, and all major credit cards.
They can be washed by hand or in your washing machine. Collars should be washed in cold water and hung to dry.
No! Martingale collars can be used for all breeds of dogs.
All items are final sale. We do not offer returns or exchanges.
One exception: Collars with a defect in metal hardware or plastic buckles can be exchanged only, within 30 days of purchase. We will not exchange, repair or refund any collars due to defects or wear in fabric.
Size Exchanges: We will only offer exchanges on size errors. The buyer is responsible for ensuring they choose the correct size for their pet. If a size exchange is needed, the buyer is responsible for shipping (and associated costs) the collar back to H&G, plus a $5.00 CND restocking fee.
Cancellations: We will only cancel an order within 2 hours of purchase.
All products are handmade and defects can happen (but very rarely!). If you notice an issue with a collar, please contact us and we’ll correct it.
One exception: Collars with a defect in metal hardware or plastic buckles can be exchanged only, within 30 days of purchase. We will not exchange, repair or refund any collars due to defects or wear in fabric.
Size Exchanges: We will only offer exchanges on size errors. The buyer is responsible for ensuring they choose the correct size for their pet. If a size exchange is needed, the buyer is responsible for shipping (and associated costs) the collar back to H&G, plus a $5.00 CND restocking fee.
Cancellations: We will only cancel an order within 2 hours of purchase.
All products are handmade and defects can happen (but very rarely!). If you notice an issue with a collar, please contact us and we’ll correct it.
Yes! Please contact us to request any custom orders. We can customise width, length, fabric, and colours. If you have a specific style in mind please let us know and we will do our best to find the best fabric to complete your vision.
Wholesale options are available. Please message us.
Lost Packages: Please contact us if you feel your package has been lost on route. No refunds or replacements will be issued before 30 days after estimated arrival date. Please consider purchasing the package tracking add on. If your package is deemed lost and we agree to send a replacement, the buyer is responsible for purchasing the tracking add on before the replacement is sent.
